Support, defined by the person receiving it
The fastest way to get disability support wrong is to decide in advance what someone needs. Two people with the same diagnosis can want entirely different things — one wants help with personal care and nothing else, another wants a ride to work and someone to cook.
So we ask first, and we ask the person, not only the family.
Independence is usually the goal
For most of our clients the point of support is not to do things for them. It is to remove the specific obstacles that make an independent life harder than it needs to be — the transport, the meal, the transfer, the paperwork.
Everything else stays theirs.
For families who have been doing this a long time
Parents who have cared for a son or daughter with a disability since childhood are often the last to ask for help. The care is expert, the routines are established, and handing any of it over feels like a risk.
We move slowly with those families, learn the routine properly before changing anything, and treat the parents as the experts they are.