SMS Terms & Conditions
Effective date: August 13, 2026 Last updated: August 13, 2026
These terms apply to text messages (SMS and MMS) sent by SYNERGY HomeCare of Plainfield (“we,” “us,” or “our”). By opting in to receive text messages from us, you agree to these terms.
Program description
SYNERGY HomeCare of Plainfield sends text messages to people who have asked to receive them. Messages relate to home care services and include:
- Replies to inquiries you send us
- Appointment and schedule confirmations, changes, and reminders
- Care coordination messages between our office and your family
- Occasional updates about your services
We do not send marketing messages to anyone who has not specifically agreed to receive them.
How to opt in
You can consent to receive text messages from us by:
- Checking the text message consent box on a form on synergyplainfieldil.com
- Signing a service agreement that includes text messaging consent
- Texting us first at 815-267-1110
- Telling a member of our staff, who will record your consent
Consent to receive text messages is not a condition of purchasing any goods or services from us. You can decline text messages and still become a client. We will simply reach you by phone or email instead.
You must be at least 18 years old and the account holder of, or authorized user of, the mobile number you provide.
Message frequency
Message frequency varies. The number of messages you receive depends on your care schedule and on the conversations you have with our office. There is no fixed number of messages per month.
Cost
Message and data rates may apply. Your mobile carrier’s standard messaging and data rates apply to messages you send to us and receive from us. We do not charge you for text messages. Check with your carrier about your plan.
How to opt out
Reply STOP to any message from us at any time.
You will receive a single confirmation message letting you know you have been unsubscribed, and you will not receive further text messages from us unless you opt in again.
You may also opt out by calling us at 815-267-1110 or telling any member of our staff.
Opting out of text messages does not opt you out of phone calls or email, and it does not affect the care you receive or your eligibility to become a client.
How to get help
Reply HELP to any message from us, and we will respond with contact information and support details.
You can also reach us directly:
SYNERGY HomeCare of Plainfield Phone: 815-267-1110 15507 S Route 59, Ste. 107E, Plainfield, IL 60544
Supported carriers
Our messages are supported by major U.S. wireless carriers. Carrier support may change without notice.
Carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier’s transmission, your device, and your coverage. We cannot guarantee that every message will be delivered.
Privacy
Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We keep a record of your consent — including the date, time, and the exact consent language you agreed to — so we can demonstrate that you asked to receive messages from us.
Our full Privacy Policy describes how we handle your information.
Changes to these terms
We may update these terms. When we do, we will revise the “Last updated” date above. Material changes will be communicated to active subscribers.
Scope of services
SYNERGY HomeCare of Plainfield is licensed by the Illinois Department of Public Health as a Home Services Agency (License #3003141) and provides non-medical adult home care services. We do not provide skilled nursing, therapy, or childcare services. Text messages from us are for scheduling and coordination and are never a substitute for medical advice or emergency services. In an emergency, call 911.